|
Frequently
Asked Questions
For more more FAQ's about Axis products please visit :
http://www.axis.com/techsup/faq/index.cgi
|
| Basic
network printer troubleshooting |
|
I
have just connected an Axis print server to my printer and can
not get job from my host computer to print. When the printer is
directly connected to the computer everything works properly.
What do you suggest
|
|
The first thing you should try is lowering the BSYTM (Busy Status
Time-out) parameter, found under the Output Menu of the Axis unit,
from the default value of 60 to 120. This will decrease the delay
for status messaging. Often you will find that the 60 second delay
causes many printers to time-out, thus halting the job. If you still
have trouble you should then also try lowering the output speed
of the print server from the default value of HIGHSPEED to STNDRD.
Often this is required if there is a buffer-overrun situation occurring
on the printer. |
| Can't
find configuration password for login |
|
|
When
trying to edit the unit's configuration the user is prompted with
a login dialog asking for Username and Password.
|
|
Username:
root Password: pass Note: The root password can be changed if desired.
However, if you forget the password you will have to factory default
the unit to restore the password value to "pass". The factory default
process is outlined in the User's Manual under the index listing
of "Factory Default Settings". |
| Using
both Ethernet and Modem connections |
|
|
I
would like to use the AXIS 2100 both on a LAN via the Ethernet
port and on a modem via the serial port. Is this possible and
if so what do I need to be aware of for my TCP/IP setup?
|
|
This
is not a supported setup. You should either use the unit on a LAN
or on a modem, not both. Axis can not provided technical assistance
for a dual connection. However, below you will find the information
on how the unitıs TCP/IP address allocation works. This may be useful
to people building their own custom solutions. - If the modem is
used to dial _into_ the camera, nothing special happens. You can
still use the camera through the Ethernet. However the AXIS 2100
will "steal" an IP from the LANıs IP range to give to the client
who is dialing in. There might be a conflict if the stolen IP belongs
to an existing computer on the Ethernet and that computer tries
to access the camera. - When the modem is used to dial _out_ from
the camera into an ISP, the default gateway is switched to be the
gateway of the ISP. Therefore, you cannot access the camera through
the Ethernet if you are using a different gateway for your Ethernet
network. Locally on the Ethernet you can still access the camera.
|
| Which
Bluetooth-clients can connect to the AXIS 9010 |
|
|
Which
Bluetooth- clients can connect to the AXIS 9010?
|
|
The
AXIS 9010 is a LAN-access product and all other Bluetooth-products
that support the Bluetooth LAN-profile can connect to it. E.g. PC-cards
from Xircom, 3COM, Digianswer, Motorola, Toshiba and IBM. CF- cards
from Socket and Wireless Solution. BT- Modules from PALM and Widcomm.
|
| Setting
IP address from Macintosh |
|
|
I
have an all Macintosh environment and need to assign the print
server a static IP address. The instructions in the User's Manual
for setting the IP address on the print server only refer to Windows
and Unix based systems. How do I assign the print server an IP
address from a Macintosh?
|
|
If
you do not have DHCP on your network and therefore need to manually
assign the print server an IP address you may do so from a Macintosh
in one of two ways. The easiest method, printing a text file to
the _CFG port, is outlined in the Macintosh section of the Userıs
Manual. You must make certain that the text file you create is formatted
properly in order for the parameter to change. It is recommended
that you set just the unitıs IP address and then configure the rest
of the parameters using the built-in web interface. An example of
the IP address syntax is: INT_ADDR.:192.36.253.80 Please note the
lack of spaces/tabs. As an alternative the ARP command, a standard
TCP/IP command, may be used. The Mac OS does not include the ARP
command as a standard command, unlike most operating systems, so
you will need to download and install ARP command software. The
instructions in the Axis Userıs Manual show you how to use the ARP
command to assign an IP address. You will need to also refer to
your ARP softwareıs documentation for exact syntax usage. |
| Network
LED is not showing activity |
|
|
The
amber Network LED on the print server does not flash indicating
network activity as it should.
|
|
1.
Check all Ethernet connections (are cables good and is there an
active link on the hub port?) 2. Factory default the print server
Note: If you have a smaller network (approx 10 or fewer nodes) there
will not be a large amount of activity. The LED may only flash once
or twice every 10 seconds or so. |
| Does
the Axis Web Camera work with all web browsers? |
|
|
Does
the Axis Web Camera work with all web browsers (such as OPERA
3.x?)
|
|
Generally
yes. The browser must support JPEG compressed images. The majority
of HTML browsers support this since it is a standard file format
used on the web. |
| DOS
Printing with AXIS PrintMonitor and NetBEUI (Windows Peer-Peer)
|
|
|
All
of our systems are able to print from Windows using the AXIS PrintMonitor
however some computers on the network must be able to also print
from DOS. The AXIS port that appears in Windows is not available
in DOS. How do I send DOS jobs to the print server using NetBEUI?
|
|
Due
to limitations of the Windows operating system you will need to
share the printer from one workstation (which will be printing to
the Axis print server using PrintMonitor) and then on all the other
systems "capture" a DOS LPT port and send it to the shared network
path. Windows does not allow you to capture a local port (LPT1 for
example) and send it to another local port (the Axis port). Sending
the data to a network path is usually the only solution. |
| Print
server can't be seen by NetPilot after upgrade |
|
|
I
upgraded the firmware of a print server from an older rev to the
latest release on your web site. The print server was successfully
upgraded to the new version but is not seen by my existing NetPilot
software.
|
|
In
a situation like this you will need to upgrade the NetPilot software
so that it is compatible with the new version of firmware. NetPilot
can be found at: www.axis.com/techsup/software/netpilot/software.asp
|
| Mean
Time Between Failure (MTBF) |
|
|
What
is the MBTF rating for the Axis Camera products?
|
|
The
MTBF is calculated to 100000 hours for all Axis Camera products.
|
home
/ products
/ solutions
/ partners
/ software
/ faq's
/ contact
|
